Safety | May 24 2016

Safety recalls 101

Not everything the mail carrier puts in your mailbox is junk. So before you throw the mail out, take another look through the stack. Is there an envelope that looks like this?

FCArecall_letter2016It’s a safety recall for your Chrysler, Dodge, Jeep®, Ram Truck or FIAT vehicle. Please don’t ignore it or set it aside. Call your dealer and schedule the free repair service.

Every recall is important. The details of all recalls and their remedies vary. Do not wait; contact your dealer immediately to receive your free fix. You do not need to bring any documentation with you.

Research shows that many people do not think that the recall notice is that important to their vehicle’s function. Today’s vehicles are safer than ever due to decades of work by automakers, suppliers and agencies such as the National Highway Traffic Safety Administration (NHTSA). The combination of enhanced safety, comfort and fuel economy helps explain why Americans are driving more than ever.

Completing a recall as quickly as possible ensures your vehicle will keep you on the road longer and provide the best driving experience.

Unfortunately, as many as one out of every four vehicles on the road today have an unrepaired safety recall. That’s more than 58 million cars nationwide. We want to see that number reduced but we need your help.

Fast facts when it comes to recalls:

  • All FCA recall repairs are free of charge. Some even improve your driving experience.
  • It’s against federal law for dealers to sell new with an uncompleted recall.
  • There were close to 900 recalls nationwide in 2015.
  • About 25% of owners of recalled vehicles never get the free repair. Participation rate is lowest among owners of older vehicles or if the vehicle was purchased used.

Even if you don’t own one of our vehicles, please take a few minutes to check for any open recalls on the vehicles in your driveway at It’s easy; all you need is the Vehicle Identification Number, which is more commonly called a VIN.

Where can you find your 17-character VIN?

  • On your insurance identification card
  • On your vehicle registration card issued by your state’s DMV
  • On a  plate on your dashboard, near the windshield on the driver’s side
  • On your vehicle’s driver-side door frame placard

For good measure, we urge you to check your VIN against the online recall database at least twice a year.

Vehicle safety is a priority for FCA US. We want you to enjoy your current car or truck – and the next one.

Kristen Kreibich, Safety Advocate

Kristen Kreibich was appointed Safety Advocate at FCA US LLC in January 2016. She has more than 20 years of manufacturing, regulatory and safety experience.
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Kristen Kreibich was appointed Safety Advocate at FCA US LLC in January 2016. She has more than 20 years of manufacturing, regulatory and safety experience.
  • KC

    The nearest FIAT dealer is 35 miles away and in another state. There are much closer Chrysler/Dodge/Jeep/Ram dealers. Can these dealers, as part of FCA, do a recall repair? My 2015 FIAT 500 Sport might need the “clutch fix”. I haven’t received notification yet.

    • KC — Echoing what I emailed you, your best bet is to call the Fiat Call Center for Assistance at 1-888-242-6342. A customer care representative will be able to give you direction as to where best to take your Fiat 500.
      Thank you,
      Mike Driehorst
      FCA US Digital Media